Remote Help Desk Support
ECC Remote Help Desk support provides basic application and desktop OS technical support and support for back office servers and basic network infrastructure. We are also able to provide most Support that you would normally request onsite (i.e. training, virus removal, patch management, upgrades, etc.) Our Support help you to regain control over your user support costs, provide on-time answers to your users and IT staff and give you the freedom to focus your staff on your core business issues. Our Helpdesk solution provides you Microsoft Office support including Microsoft Word, Microsoft Excel, Microsoft PowerPoint and Outlook support, to name a few. In addition to application support, we offer you Help Desk computer support on printer problems, lost files, log-on problems and basic "it doesn't work" issues. We are able to provide support via the telephone, email, web-based remote access.
Service requests can be initiated via telephone, email, or our Help Desk portal. In the event that you need "hands on" assistance, we can immediately connect to you over the Internet using our remote assistance program. Remote access allows us to minimize costs that are passed on to the customer as well as increase our service and problem resolution time for our customers. We strive for first call resolution by trying to resolve issues for end-users immediately. We do this by employing certified Help Desk support agents that are capable and skilled in resolving the issues that an end-user may face.
Register today and open a new service request, browse our FAQ section, or request a product demo!